Frequently Asked Questions

It's a professional distinction administered by the National Excellence Advisory Benchmark (NEAB) recognizing physical therapists and rehabilitation professionals who demonstrate superior clinical expertise, verified patient satisfaction, and professional integrity in physical therapy services based on publicly available information.

No. Elite recognition cannot be purchased, applied for, or influenced by payment. Physical therapists are identified through independent review of publicly available data and patient satisfaction indicators.

Each recognition review involves: 1) Publicly available information analysis and reputation assessment; 2) Professional licensing verification and regulatory compliance review; 3) Patient satisfaction evaluation based on publicly available feedback. Physical therapists and rehabilitation professionals that meet NEAB's Elite criteria receive recognition and become eligible for commemorative awards.

Elite recognition itself is independent and carries no cost. Only physical commemorative award items—crystal trophy or wall plaque—involve production fees ($347 each or $597 for both). This covers engraving, packaging, and shipping of the physical items only.

No. NEAB operates independently from medical equipment manufacturers, healthcare chains, or professional associations. This ensures Elite recognition remains merit-based and impartial.

Patients and media can verify Elite recognition at usptelite.com/verify. Verification confirms inclusion in the NEAB recognition program and validates professional standing based on publicly available information at the time of review.

You may order additional commemorative awards for each recognized therapist or team member at a discounted rate ($297 each). Each piece can be personalized with appropriate details.

No. NEAB Elite recognition is not a professional license, physical therapy certification, or medical credential. It is an independent acknowledgment of positive reputation indicators. All physical therapists must maintain their own required licenses and certifications.

Elite recognition reflects professional standing at the time of review and may be updated annually based on continued compliance with NEAB standards.

No. Elite recognition reflects publicly available reputation indicators at the time of review and does not guarantee physical therapy outcomes, recovery results, or treatment success. It is based solely on documented patient satisfaction and professional standing.

Support is available Monday–Friday, 9 AM–6 PM CST. Our team assists with verification, award orders, and general inquiries. Click here to contact us.